A code word used when there is a need to grin fuck a customer while giving them bad news.
Derived from the behaviour of Jacinda Adern âwe are so very sorry that your flight has been delayed, what we mean is itâs cancelled and your on a bus thatâs going the wrong way, but weâd ask that you be kind to your fellow passengers, because theyâre all screwed as well. Meanwhile Iâll be taking your aircrew so I can get somewhere to have my photo taken.
Itâs all turned to shit - âJacinda themâ, theyâll never know