tech support

A modality by which corporations - especially american ones - can figuratively substantiate their marketing claims of providing assistance without actually having to provide any.

> On Thu, July 20, 2006 5:07 pm, Mario R. Sanchez, Ph.D. wrote:
> Raymond J. (10337): Hi, my name is Raymond J. (10337). How may I help you?
> mario: hi
> Raymond J. (10337): Hello.
> Raymond J. (10337): Before we begin, I need to ask a few questions that will help me assist you better.
> mario: if i give you a serial number, can you tell me 1)who it was sold
> to
> originally and/or 2)the history of the product?
> Raymond J. (10337): Can I have your name please?
> mario: mario
> Raymond J. (10337): Thank you Mario.
> Raymond J. (10337): May I have the model and version of your device?
> mario: model wpg54g
> mario: it has no version info
> Raymond J. (10337): How about your phone number with the area code?
> mario: 305-xxx-xxxx
> Raymond J. (10337): Thank you for giving all these information.
> Raymond J. (10337): What is the problem you are experiencing with your
> Linksys product?
> mario: did you read my first question?
> mario: all i want to know is if i give you a model and serial number,
> can
> linksys tell me who originally bought the product?
> Raymond J. (10337): Okay.
> Raymond J. (10337): Mario I'm sorry but I can't.
> mario: who can?
> Raymond J. (10337): Mario where did you get router?
> mario: i am looking to buy it -
> Raymond J. (10337): I see.
> Raymond J. (10337): I suggest you buy it in best buy.
> mario: i am looking to linksys for a simple answer: can ANYONE in
> linksys
> tell me who FIRST purchased a product - if i provide model and serial
> number
> Raymond J. (10337): Okay.
> Raymond J. (10337): The customer.
> mario: what does "the customer" mean?
> Raymond J. (10337): I see.
> Raymond J. (10337): The retailers ordered the product from linksys and
> the consumer purchased it from the feratilers.
> Raymond J. (10337): Retailers I mean.
> mario: lets try this again: WHO DID LINKSYS SELL THE PRODUCT TO
> "INITIALLY"?
> Raymond J. (10337): Linksys is the manufacturer.
> Raymond J. (10337): And the retailers are the distributors.
> mario: can i speak with a supervisor that may be able to understand this
> simple question?
> Raymond J. (10337): Linksys sell there products to the retailers.
> mario: again, can i speak with a supervisor
> Raymond J. (10337): I'm sorry for that.
> mario: again, can i speak with a supervisor
> Raymond J. (10337): Okay.
> mario: again, can i speak with a supervisor
> Raymond J. (10337): I'm sorry but there is no supervisor available at here
> mario: what? do you work alone, and un-supervised?
> Raymond J. (10337): Yes, I can answer that question. What is your phone number and I can help you.
> mario: i already gave you my phone number. all i want to know is to whom did linksys sell a product to
> Raymond J. (10337): Okay. Yes, Linksys sells products.
> mario: now, to WHOM - to what person - to what company - did Linksys sell one particular product to?
> Raymond J. (10337): You can buy one product at best buy.
> mario: is best buy the only company linksys sells products to?
> Raymond J. (10337): I see. When you buy a Linksys its the best buy.
> mario: great, another waste of time tech support ordeal via india.

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