Script Monkey

A term used when describing the employees of an outsourced initiative. Usually found in a level 1 IT service environment or with a call center, they are comprised of foreign representatives who have taken English as a second language. They can not process requests without sticking 100% to a script as they can not think on their own.

I called to book a flight on Delta and the Script Monkey couldn't answer my question since it wasn't something normally asked.

I called Dell for help with my laptop return. I explained to the rep I already completed all troubleshooting and the script monkey said we need to complete all their steps of they will not help me.

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