magic marketing button

If your enterprise cannot connect efficiently and cost effectively with new customers and clients, it will not survive.

To do that, each organization (for-profits, non-profits, charities, even NGOs and government departments) needs to have a magic marketing button: a button they can push, over and over again, that reliably and cheaply makes ‘the phone ring’. It is an ‘easy button’, so to speak.

“In the mini storage industry, for example, their magic marketing button can be as simple as sending a postcard to nearby homes reminding them that, if they have too much stuff in their garages, say, they can get rid of it in a hurry.”

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anonymize

Today’s strict privacy laws require that you protect consumer information. For this and many other reasons, it is often necessary to anonymize a data set, a blog article, a media report or a case study. Anonomizing a story or a case study can also help protect a confidential source or informant.

“You are doing work for a private Foundation and you believe that their case would make interesting reading for your students. The only problem—you are under a confidentiality agreement. With their permission, you anonymize the information and data and write up their story on your blog—sans anything that can point back to the original.”

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Sales Channel

A prime consideration for every enterprise, even not-for-profits and charities, is what their sales or distribution channels are or will be. These are channels that you sell into and can take years to develop.

If you can not acquire customers and clients in a cost-effective manner, your company is doomed. Sales channels can help you do that. They are a ‘Magic Marketing Button, MMB’—every time you find a way to effectively ‘ping’ a channel, new clients and customers appear, as if by magic.

Once you have developed these effective sales channels, you can also look for other products and services that you can resell or distribute through them—which will raise your margins since the cost to add products and services produced by others to your sales channels is usually small and quite often zero. You may also be able to thereby create new recurring revenue streams for your enterprise.

By bundling other company’s products and services with your own, it may also be possible to co-brand or co-promote with them—they can promote your enterprise to their clients, customers and suppliers and you can do likewise, opening up whole new markets for both.

“Craig Miguelez met up with Jack MacGregor to discuss Craig’s new auto feed system for major bulletin board and classified ad services. Craig realized at once that Jack had developed an amazing sales channel over the last four years—he does professional photography for REALTORS and has more than 1,200 clients. Craig’s pitch to Jack was simple: ‘You resell my auto feed system through your sales and distribution channel to your clients for $30 and you keep $10. My system will make sure that their listings are always up to date on these bulletin board and classified ad services, you’ll make $12,000 per month of recurring revenue with almost no marginal cost and I’ll be able to acquire 1,200 new clients in one fell swoop.’”

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Disintermediate

In a tough, competitive world, it is crucial for CEOs to have direct and forthright conversations with clients and suppliers. To do that effectively, they have to disintermediate their direct reports and even their techies, which means that they will be able to get accurate information from the field without it being filtered or biased, say, by their direct reports who may only want to tell their CEO what they think he or she wants to hear.

“By using social media tools like Twitter themselves, CEOs can disintermediate everyone from the data stream. They can connect directly with customers, clients, suppliers and others and hear unfiltered reports of what is really going on in their enterprises. Just as importantly, they can make their views known to their followers and stakeholder group without it being filtered by their PR people or the media. In times of crisis, this might save the organization.”

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tech whiteout

A tech whiteout occurs when your office experiences or you experience a complete meltdown of the technology you rely on to run your enterprise or life.

“All we did was call in one of our techies and the next thing you know we had a total tech whiteout in our office: our entire network crashed, our VoIP phones wouldn’t work, in fact, you couldn’t even log on to your own local workstation since even that is controlled by the network. These days the Internet is so in-grained into our work flow for: data storage, social networking, running our websites, operating our phones, running applications, communicating with our clients, etc., that when our network isn’t working, we might as well send everyone home. The only thing that was working was the one old analog phone line we keep around for our fax machine.”

Money wrangler

A money wrangler is a company, usually large, that has found myriad ways to fleece its clients.

My cell phone company provided me with an ‘all you can eat’ one price, all inclusive deal that turned out to have numerous exclusions. They sure know how to wrangle money out of their clients with service level agreements that no one but a lawyer understands. That firm is a money wrangler, for sure.

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Frigonomics

Every time you hear an economist utter yet another wrong or contradictory prediction, you can instantly feel better using this expletive. “If all economists were laid end to end, they would not reach a conclusion,” George Bernard Shaw.

“Economists have accurately predicted nine out of the past five recessions,” paraphrasing a supposed quip by Nobel economist Paul Samuelson about the stock market. If you are feeling frustrated by a lack of precision from economists, you can curse the profession by exclaiming: ‘Frigonomics’.

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