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penalty hit

1. Being required to take another hit before passing because of a fax pas.
2. Being denied a hit because of a fax pas.

Dude you're not hight enough, take a penalty hit. Puff puff pass.

Dude, penalty hit: We've watched this episode already. Pass.

by Spirit Bear October 28, 2004

1πŸ‘ 2πŸ‘Ž


mentor

A person who works in a call center, usually a lifer who has --for reasons unknown to the common man-- not been fired yet and has been deemed somehow superior to other call center agents. His job is either to rove or answer the mentor line. Roving mentors walk around the call center waiting for desperate agents to flag them down, sometimes involving the embarassing process of waving some sign or doing a chicken dance, in order to get help with resolving a customer issue. Mentor line mentors take calls from other call center agents and attempt to talk them through customer issues while the customer is on hold. You can't call the memtor line unless you have someone on hold, but you can get around that by dialing someone else, dialing the mentor line, then hanging up the first dialed line.

Rob summoned a mentor because he needed to do The Big Nasty.

by Spirit Bear October 28, 2004

18πŸ‘ 33πŸ‘Ž


loop you in

To CC someone on a message so that they may keep up with the thread. Sometimes involves making up an excuse to reply on a thread just to get someone in the loop.

I noticed you weren't on the email thread regarding the reorg project so I'll loop you in.

by Spirit Bear June 25, 2007

48πŸ‘ 13πŸ‘Ž


bullshit reason

Call center jargon. This is the excuse that a call center or your hiring agency gives you for your being canned.

"My bullshit reason for Stream was they said I was browsing porn" Jeremy said, "even though they have a blocking proxy installed and I wasn't at my workstation when it supposedly happened."

by Spirit Bear October 28, 2004

7πŸ‘ 2πŸ‘Ž


fraud falcon

Credit Card jargon for a set of computer algorythms designed to detect unusual and possibly fraudulent activities concerning the use of a credit card.

That guy got fraud falconed because he made a hundred dollar purchase after not using his card for two years.

by Spirit Bear January 29, 2004

5πŸ‘ 1πŸ‘Ž


give it up

A request for praise which can be issued either by the recieving party or a third party.

Give it up for my man DJ Mike!

by Spirit Bear February 28, 2004

133πŸ‘ 72πŸ‘Ž


call center

A place where companies outsource customer service or technical support, ostensibly because it's cheaper than having in-house support. They are notorious for hiring anyone who can lift a headset and operate a keyboard and firing people for completely lame reasons whenever it is no longer proffitable to keep them or they are elligable for a pay increase. A large portion of the furry community works in call centers.

"I've worked in four or five call centers over the last few years. Maybe some day I'll get a real job," Rob said, then hit his Ready button to take another call.

by Spirit Bear October 28, 2004

125πŸ‘ 16πŸ‘Ž