Hippy Tax

1. An amount of money paid in addition to the usual amount with the assumption that some of the proceeds will benefit a popular charity or other cause.

2. Extra money paid for a product which may or not include additional features, products or services aimed at the hippy market.

3. Money paid by those who are predisposed to paying extra for products and services that help them to pretend the 60s never ended.

Cheech paid the hippy tax for his organic milk and soy burger. He spent $25 for lunch, I spent $4.50 on my fast food.

The New beetle is nothing like the old VW Beetle; it's essentially a rounded Golf with a hippy tax added.

The Toyota Prius levies a heavy hippy tax on green consumers who have no concept of total cost of ownership.

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bang on

Exactly right. Origin: British english. Also "spot on."

Jane's prediction of fourth-quarter earnings was bang on.

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reorg

A company reorganization, usually involving the firing of a number of employees and promotion of others to the point of uselessness. Often used as a futile measure when a company is about to tank.

Bobco went through a reorg last year, they promoted all of their middle management to management and fired all of the previous managers in a futile attempt to regain stockholder trust.

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The Call

The Call usually comes around 9am on Friday, or an hour or so before your shift starts. Most commonly you get The Call when you're working for a temp agency, but sometimes with call centers. Temp agencies and call centers are notorious for firing employees with a telephone call, and they usually do it on Friday because statistics have shown that fewer people go postal when they're fired on a Friday.

"Hello, this is blah blah with blah blah staffing. We're calling to inform you that your contract with Foo Inc has been terminated. Do not return to Foo Inc, we will arrange for your posessions to be picked up at our office."

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lifer

Someone who makes a career out of working in a particular call center. There will usually be one or two people in a call center that have been there for eight years or so (maybe longer) who have somehow escaped the regular fire-hire process that call centers go through. They usually have a tired, burnt-out look to them and can be seen hunching over their workstation in a hazy daze.

Rob wanted to be a lifer but he kept getting canned because of his metrics.

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miniss

What Boost Mobile customers ask for when they call in to Customer Care to reboost their phones.

Can I get some miniss?

I be out of miniss.

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The Big Nasty

A process that used to be used back in the day by call center agents supporting cable modems. It was a long, multi-step average handle time killer that included ripping out Windows' TCP/IP components, removing and re-installing network drivers, deleting the related entries from the registry, deleting some Windows system files that were frequently corrupted, restoring the system files, rebooting a few times, getting up and doing the chicken dance on your desk, calling the Mentor Line a few dozen times and guzzling lots of coffee. Always done as a last resort, usually at the recommendation of a mentor.

John tried ripping the stack and the nic, but that didn't work so he just did The Big Nasty and that got her back online.

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