A post-menopausal woman who is moody and grumpy and and a tendency to speak down to people. She has a dark cropped haircut with whisky greys coming through and wears glasses with a gold chain. Her preferred style is pant suits and patterned button up shirts and flat cushiony comfortable leather shoes.
Oh god Iâve just had a phone call from Joy.
Joy is coming by shortly, I want this house spotless.