Sal

Someone you find in a deli or an IT department.

Me: *goes into a deli and orders a sandwich*
Cashier: Your order will ready soon.
Me: Send my regards to Sal, will ya?
Cashier: Oh, yes! Sal loves all his customers!

Me: *calls a random MSP from a Google search*
MSP: <insert word here> Network Solutions, how can I help you?
Me: May I please speak to Sal?
MSP: Do you have a ticket open with him?