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A "New Karen" is a pejorative slang term for female under 25 who is an obnoxious, angry, entitled, and often , homophopic, racist white woman who uses her privilege to get her way or police other people's behaviours. Usually this type of person has a mother who is an "Old Karen".
New Karen was practicing complaining to management that they way she was served by the clearly gay customer service representative was inappropriate because he was impolite, even though he was not impolite, just happened to have a camp sounding voice that New Karen didn't like, so New Karen made up some bullshit to get him in trouble.
An "Old Karen" is a pejorative slang term for female over 50 who is an obnoxious, angry, entitled, homophobic, and often racist white woman who uses her privilege to get her way or police other people's behaviours. If this type of person has daughters they usually become "New Karens".
Old Karen didn't want a family from Africa moving into her gated community solely for racist reasons, so she devised a plan to have their application rejected.