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1. A policy mainly enforced in the retail industry in terms of having respect for the customer, saying that their opinion matters and that they are always correct.
2. An instance of an employee agreeing with a customer.
1.The customer is always right about our merchandise.
2. Even if the customer is wrong, we basically have to kiss their ass with the "customer is always right" policy--even though the customer was wrong (and an idiot)
3. (Opposite) The employee is always right, the customer is a moron.
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Guy 1: So, I was hacked right? So I sent in a ticket to Nexon Customer Service.
Guy 2: What?
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1: A pain in the ass system for trying to fix a problem but just leads to more shit wrong with your system then before.
2: A secret underground tunnel full of indians (not feather indians, dot head indians), and mexicans that do not know what the hell they are doing and google your question as you ask it.
Guy 1: My xbox sounds like it is fixing to explode because the fan sounds like a helicopter.
Guy 2: Have you called xbox customer support?
Guy 1: Are you fucking high!??!?! I called and they said there should be a slight noise coming from the fan. They can't get it through there head that it is loud enough to wake up my neighbors.
Dude 1: I GOT THE RED RING OF DEATH!!!!
Dude 2: Did you call xbox customer support.
Dude 1: Yeah. They don't know what the fuck they are doing. They said it should be green not red, and I could have swore he was googling porn in the background.
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Santa Clause.
Easter Bunny.
Good Customer Service from nexon.
A funny Family Circus cartoon.
Bisexual, Vampire Teen Wizards.
What do these things have in common?
None of them are real. They're all imaginary.
I will explain Nexon's approach to customer service in one sentence and then some more sentences after:
"We have your money, fuck you, we have your money."
Example:
You forgot your password.
You click the link "recover PW" under log in.
You are NOT sent your password. You have your real password reset. You are then sent a temporary password to log in with.
Your only option to check your account info is a reset password option. There is no info on your account for you to review. NOTHING.
When you attempt to change your password to a new one, you'll find that your temporary PW doesn't count toward changing it.
Thus, they've completely blocked you from ever logging back in on that account, as even if you remember your old PW somehow, it's now been reset to a random string of letters and numbers.
So basically, you need to remember your PW to recover your forgotten PW.
To use their customer service to open a ticket, you'll need to log in.
The ticket must consist of your two security questions, the second of which, ISN'T TOLD TO YOU.
Not only that but Nexon has been known to change your security questions without notice!
So if you forgot that question, you can open a separate ticket to recover THAT!
Oh yeah, you can only have one ticket open at a time. It may also takes literally months to get a response.
If you somehow miss the notice of this fact, ALL of your tickets will be deleted.
If your email changes.
...You're fucked. Because they ONLY send your info to your original email. If it was closed for any reason. You're fucked.
Why bother helping you when they can just wait for you to make a new account and spend more money starting over?
If you are a friend of a GM you WILL be allowed to cheat and hack the game without punishment. This has been proven countless times.
One player actually sent a report about themselves hacking and was given a canned response thanking the player for the report. Proving Nexon isn't paying attention, nor do they give a rat's ass.
Nexon is now infamous for having THE worst customer service of all time. Maple Story is the third highest grossing MMORPG (making 100-500 million dollars annually) in the world and despite this, their security, forum/website, staff and policies are not only unprofessional, they are underhanded, deceitful, spiteful and shamelessly evil.
Like military intelligence, "acting naturally", jumbo shrimp and Microsoft Works -Nexon Customer Service is an oxymoron.
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When something is so completely and utterly retarded.
Spawned from a man selling a $40 guitar overdrive pedal for $400 because he painted it and tagged it "custom painted."
This guy's selling a guitar overdrive pedal he built from $40 worth of Radio Shack parts for $400?! ZOMG that's so LEET CUSTOM PAINTED!!!1//oneslash
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Xbox Customer Support is the customer "help" line for Microsoft's Xbox and Xbox 360.
It consists of these steps:
1. You listen to 4 minutes of a worthless automated talking machine until you finally get asked a question. At which point you reply to said question only to have this machine not understand your perfect english. After 3 minutes of constant saying the word in different tones and volumes you finally get to the next automated question.
2. Repeat step 1 for 3 more questions.
3. Get put on hold for 5 minutes. (While on hold you have to listen to the most annoying, loudest, crappiest quality songs that Microsoft could have possibly found on the internet.
4. You give a lot of information to the Customer Service Rep.
5. They ask you to repeat all of it.
6. You realize they do not speak english and are in fact from india.
7. You try to explain your problem about the Disk Drive not reading disks
8. He offers his advice by asking if you have plugged the component cables into your TV.
9. You get a migraine.
10. You hang up the phone.
11. www.google.com
Guy 1: Dude my Xbox's USB Ports don't work anymore, what do i do?
Guy 2: Have you called Xbox Customer Support?
Guy 3: WHAT? That half-assed, sorry excuse for a help line that I have ever had the misfortune of having to deal with!? Call my cousin, he can fix it.
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Someone who is close enough to you to have a custom ringtone in your cellphone.
Jim: "I didn't know you were friends with Sally."
John: "Oh yeah; we're like custom ringtone close."