account director

The person at an agency (usually advertising or some sort) who listens to and interprets client and agency team members' problems, thoughts, challenges, goals, preferences, opinions, and more - and then tries to make sense of it for everyone else.

AKA: A universal partner to clients & agency; ping pong ball; conductor; pilot; captain; cheerleader; hostess; strategist; go-getter; ball-buster; fixer; and problem solver....a regular Don Draper.

We didn't understand what the client meant, but the Account Director did - so we're saved (for now).