managed care

n. Healthcare system in which a company such as an HMO serves as an intermediary between patients and doctors.

Managed care is neither.

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Customer Care Manager

A completely useless specimen, incapable of making any sensible decision. Bordering on retarded.

A real waste of oxygen and totally incompetent at life in general.

Universally hated by all

Employee: Why are we doing this exactly?

Customer Care Manager: blah, blah, erm, blah

Employee: ok, then I'll just do it and watch you fail!