User Patience

What someone demonstrates when dealing with a really naive or uninformed user (customer), constantly going over the same point, and the user still not getting it, and yet still manages to get through the request.
This is often the case with users of technology or software programs submitting the request to support teams.

Support: "Yes sir. As mentioned already 4 times, it is in the lower right corner, by the send button"
User: "Oh, sorry. My bad. I was looking in the wrong place. Thank you for your User Patience."