Amy the ticket

To Amy a ticket is used in customer service sector, when an agent encounters or gets assigned a ticket that falls outside of his ability to handle either because it's complicated or because he/she does not have sufficient knowledge to handle that ticket so he Amys it (transfers it to Amy). Amy is complaint free, and never returns a ticket back, she is mysterious yet very helpful.

This ticket is very weird, I have never been asked about suck thing, should I Amy the ticket?