Mercy pass

When a student partakes in a class for a full semester, and holds a close to, if not failing mark.

Come the final exam, the failing student bombs the final, but the teacher passes him along into the next grade/course level via "mercy pass".

Jeff is practically a chimp. The only way he'll pass this course is if he gets mercy passed. Hell. A chimp has more of a chance now that I think about it.

Secret Shopper

An occupation where an individual goes around making sure customer service is good, and spectacular.

If the customer service is not to their expectations, they will act like a complete and utter douche bag. To the point where you wouldn't want to serve them anyways.

/b/'s job is to be a secret shopper.

You don't want to displease a secret shopper, for they are complete assholes if you do not give them over the counter head service.

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