Tech Support

A modality by which corporations can make marketing claims of providing assistance without actually having to provide any.

> Tech Support Person J. (10337): Hi, my name is Tech Support Person J. (10337). How may I help you?
> Customer: hi
> Tech Support Person J. (10337): Hello.
> Tech Support Person J. (10337): Before we begin, I need to ask a few questions that will help me assist you better.
> Customer: if i give you a serial number, can you tell me 1)who it was sold
> to
> originally and/or 2)the history of the product?
> Tech Support Person J. (10337): Can I have your name please?
> Customer: Customer
> Tech Support Person J. (10337): Thank you Customer.
> Tech Support Person J. (10337): May I have the model and version of your device?
> Customer: model wpg54g
> Customer: it has no version info
> Tech Support Person J. (10337): How about your phone number with the area code?
> Customer: 305-xxx-xxxx
> Tech Support Person J. (10337): Thank you for giving all these information.
> Tech Support Person J. (10337): What is the problem you are experiencing with your
> XYZ Company product?
> Customer: did you read my first question?
> Customer: all i want to know is if i give you a model and serial number,
> can
> XYZ Company tell me who originally bought the product?
> Tech Support Person J. (10337): Okay.
> Tech Support Person J. (10337): Customer I'm sorry but I can't.
> Customer: who can?
> Tech Support Person J. (10337): Customer where did you get router?
> Customer: i am looking to buy it -
> Tech Support Person J. (10337): I see.
> Tech Support Person J. (10337): I suggest you buy it in Retail Company.
> Customer: i am looking to XYZ Company for a simple answer: can ANYONE in
> XYZ Company
> tell me who FIRST purchased a product - if i provide model and serial
> number
> Tech Support Person J. (10337): Okay.
> Tech Support Person J. (10337): The customer.
> Customer: what does "the customer" mean?
> Tech Support Person J. (10337): I see.
> Tech Support Person J. (10337): The retailers ordered the product from XYZ Company and
> the consumer purchased it from the feratilers.
> Tech Support Person J. (10337): Retailers I mean.
> Customer: lets try this again: WHO DID XYZ Company SELL THE PRODUCT TO
> "INITIALLY"?
> Tech Support Person J. (10337): XYZ Company is the manufacturer.
> Tech Support Person J. (10337): And the retailers are the distributors.
> Customer: can i speak with a supervisor that may be able to understand this
> simple question?
> Tech Support Person J. (10337): XYZ Company sell there products to the retailers.
> Customer: again, can i speak with a supervisor
> Tech Support Person J. (10337): I'm sorry for that.
> Customer: again, can i speak with a supervisor
> Tech Support Person J. (10337): Okay.
> Customer: again, can i speak with a supervisor
> Tech Support Person J. (10337): I'm sorry but there is no supervisor available at here
> Customer: what? do you work alone, and un-supervised?
> Tech Support Person J. (10337): Yes, I can answer that question. What is your phone number and I can help you.
> Customer: i already gave you my phone number. all i want to know is to whom did XYZ Company sell a product to
> Tech Support Person J. (10337): Okay. Yes, XYZ Company sells products.
> Customer: now, to WHOM - to what person - to what company - did XYZ Company sell one particular product to?
> Tech Support Person J. (10337): You can buy one product at Retail Company.
> Customer: is Retail Company the only company XYZ Company sells products to?
> Tech Support Person J. (10337): I see. When you buy a XYZ Company its the Retail Company.
> Customer: great, another waste of time tech support ordeal via india.

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