Volunteer job seeker

A person who goes to the job centre regularly pays for travel but although all requirements are being met by the job seeker payment from the job centre is withheld due to extremely uneducated staff.

Job seeker

"Hi I've applied for work and have worked previously for over ten years, I can't afford food or the bus fare could you help"

Job centre staff

"Not my department you'll have to wait for 14 days, also you have another meeting here in a week"

14 days later repeat above, (volunteer job seeker)