hell hold

The act of putting someone on hold for an aggravatingly and unnecessary long time. This can be used for punishment to people who continually call your place of work. Common amongst tech support.

Tech 1 - Dude who's been on hold for 30 minutes?

Tech 2 (whilst surfing internet for non-work related stuff) That jackass who keeps calling about him not being able to reach his porn site. I've got him on Hell Hold.

Tech 1 - Makes sense.

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the shit of it

A negative aspect of something.

We got a free trip to the beach, but the shit of it is we have to sit through a time share speech.