Aura of I.T.

When a customer calls the helpdesk with a problem, complaining that something doesn't work, and the technician asks the user to demonstrate the issue, the issue seems to not exist when the technician is watching. When the issue seems resolved without the technician doing anything, the user then gets frustrated or angry because it didn't work moments ago.

Technician: Hello, thank you for calling the help desk. How may I assist you?
User: I'm trying to log into this application, but it keeps kicking me back to the log in screen... I tried 5 times now.
Technician: I'll be glad to help, I'm going to connect to your computer... Please try it again.
User: Fine, but it's NOT going to work.
*With the technician watching, the application works as expected, and the user logs in.*
User: What the hell?? This hasn't worked all day!!
Technician: Must be the Aura of I.T.! Applications are afraid to fail around us.