Blind transfer

When someone calls your office phone and you transfer them to a random number from a department you choose because you either can't find the correct number or you don't feel like looking it up.

Co-worker: Who just called?

You: I'm not really sure but I totally just blind transferred him to some one in human resources.

6608👍 1066👎

Blind transfer

When the person receiving a call transfers the caller to another person without telling the that person anything about the caller or why they are calling. This is usually very frustrating to the caller as they have to introduce themselves and explain why the are calling again.

That company sucks - I had an problem with their product and when I called to get it resolved, I was blind transferred and had to explain the problem all over again.

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blind transfer

An incredibly satisfying act in which you send a caller to another line, extension, location, etc. with no prior conversation with the receiving end of the transfer. Most useful for sending off callers who have no business on your specific line, and you have no desire to speak with whoever the call is being passed onto.

Some customer called our store instead of the store across the street from them, so I blind transferred the caller to the correct number. The receiving store can have fun with that.